Outlook Course

Outlook Essentials: We make certain you understand the foundations of Outlook, including the ribbon, navigation pane, reading pane, and the Mail, Calendar, People, and Tasks modules. You'll also learn how to customize your view so Outlook works the way you do, not the other way around.

Working with Email: Email is where most people spend the bulk of their time in Outlook, and we make sure you know how to work efficiently with the email tools. You'll learn how to compose and send messages, reply and forward efficiently, use CC and BCC correctly, format your text, attach files, and set up a professional email signatures. You'll also learn how to use drafts and message options to communicate more clearly and intentionally.

Managing Your Inbox: A cluttered inbox isn't just frustrating — it means important messages get buried. This section shows you how to sort and filter messages, create folders, flag items for follow-up, apply categories, and use search effectively. You'll also learn how to set up rules and Quick Steps to handle repetitive tasks automatically, so you spend less time managing email and more time acting on it.

The Outlook Calendar: Learn to use scheduling options to create appointments and meetings, invite attendees, check availability before you send an invite, and manage recurring events. You'll also learn how to respond to meeting requests, update or cancel events gracefully, and view multiple calendars at once — all skills that reduce scheduling friction and help you stay on top of your time.

Working with Contacts: Find out how to create and organize contacts, build contact groups for teams or recurring audiences, and use your contacts directly when composing messages or scheduling meetings — so you spend less time looking people up and more time reaching them.

Tasks and Follow-Up: Make certain your action items don't fall through the cracks. Find out how to create tasks, set reminders, flag emails for follow-up, and use the task list to stay organized across everything on your plate.

Productivity Features and Efficiency Tips: Understand tools and techniques that improve your productivity. Learn to use search folders, manage notifications so they help rather than distract, clean up and archive old messages, and apply keyboard shortcuts that add up to real time savings over the course of a week.

Out-of-office and automatic replies: How to set up Automatic Replies correctly, including date ranges and separate messages for internal versus external senders

Focused Inbox and email triage: How to use Outlook's Focused Inbox and develop a practical approach to processing email so your inbox stays manageable

Shared mailboxes and delegate access: How to access a shared team inbox or manage someone else's calendar when your role requires it

Outlook and Microsoft Teams: How Outlook and Teams work together, including how meeting links are generated, how to launch Teams calls from Outlook, and how your calendar stays in sync

Professional email practices: Practical guidance on reply-all etiquette, writing clear subject lines, and using CC and BCC appropriately in a business context

Managing email overload: How to use Outlook's Sweep, Clean Up, and unsubscribe tools to reduce inbox volume and keep things under control